Support
Already a Hyperblaze customer? Most things are quickest from your account.
Pay a bill
View invoices and pay online from your account portal. A GST invoice is issued for every payment.
Report a fault
Raise a ticket from your account and track it there. Active outages in your area show up on the portal dashboard.
Common questions
What do I need to get connected?
A government photo ID and proof of address for the KYC step, and someone at home for the installation visit. Installation is usually done within 3 working days of a confirmed order.
How is billing done?
Plans are billed in advance for the validity period you choose. You can pay online from the account portal; a GST invoice is issued for every payment.
Can I change my plan later?
Yes. You can move to a higher plan at any time from the account portal; the change applies from your next billing cycle.
What happens if there is an outage?
Check the account portal or call support — active outages in your area are shown there. Plans are credited for extended outages per the terms on your plan page.